{"id":1356,"date":"2020-02-21T05:03:28","date_gmt":"2020-02-21T05:03:28","guid":{"rendered":"https:\/\/www.appstudio.ca\/blog\/?p=1356"},"modified":"2021-08-09T07:33:19","modified_gmt":"2021-08-09T07:33:19","slug":"chatbot-what-it-is-for-how-it-works-and-its-advantages","status":"publish","type":"post","link":"https:\/\/www.appstudio.ca\/blog\/chatbot-what-it-is-for-how-it-works-and-its-advantages\/","title":{"rendered":"Chatbot : What It Is, What It Is For, How It Works, and its Advantages"},"content":{"rendered":"\n

A chatbot is one of those technological advances that no digital business can give up. We’re talking about a tool that has been changing the way companies relate to their customers. And it’s all due to the combination of constant availability and almost instant response time.<\/p>\n\n\n\n

This makes them a very attractive way to streamline the process and improve relationships with your leads and customers. But if the subject is still a mystery to you, don’t worry. In this article, we’ll find out what chatbot is, how it works, what its key features and benefits are, how to create a chatbot, and more.<\/p>\n\n\n\n

Good reading!<\/p>\n\n\n\n

What is Chatbot?<\/h2>\n\n\n\n

A chatbot is a computer program that uses ever-improving artificial intelligence<\/strong><\/a> to mimic conversations with users across platforms and applications, such as Facebook and e-commerce sites. In other words, it acts as a kind of assistant that communicates and interacts with people through automated text messaging.<\/p>\n\n\n\n

You, while surfing the Internet, have certainly been “approached” by a chatbot, although you have not realized it. But with a good example, it is easier to understand. Do you know when you visit a company website and a pop-up window pops up in the corner of the screen, making it available to answer questions?<\/p>\n\n\n\n

This is a chatbot, a kind of active call center, as it doesn’t expect you to look for it. As its name suggests, the conversation over there is chat-style. But it is worth mentioning that this example chatbot is just one of the existing types of technology, as we will see in more detail in the next topic.<\/p>\n\n\n\n

Check also here –\u00a0All You Need To Know About Chatbots<\/a><\/strong><\/p>\n\n\n\n

Chatbot Types<\/h2>\n\n\n\n

Chatbots can be classified into two types: rule-based (simple chatbot) and artificial intelligence-based (advanced chatbot or \u201csmart\u201d).<\/p>\n\n\n\n

The rating will depend on how these specific bots were programmed. For you to understand better, let’s explain each one in more detail.<\/p>\n\n\n\n

Rule-based Chatbots<\/h3>\n\n\n\n

The operating logic of this type of bot is quite simple, hence the name of the simple chatbot. Essentially, as the user writes his message, the bot will identify and understand what that user means based on pre-written keywords in the software.<\/p>\n\n\n\n

It is as if it has a FAQ programmed, a Q&A section ready to be triggered according to the term entered by the user. Each of these commands must be written by the developer separately, using regular expressions or other forms of analysis.<\/p>\n\n\n\n

Based on this idea, if your message does not contain any pre-programmed keywords, the bot cannot understand it and, as a general rule, responds with messages such as “sorry, I don’t understand”.<\/p>\n\n\n\n

Artificial Intelligence-based Chatbots<\/h2>\n\n\n\n

This type of chatbot is a bit more complex as it relies on artificial intelligence<\/strong> when communicating with users. Okay, but how does artificial intelligence really get into this story? Basically, the software records all words written by the user for further processing.<\/p>\n\n\n\n

That way, instead of giving pre-programmed answers, the bot responds with appropriate suggestions on the subject, even asking an unscheduled question.<\/p>\n\n\n\n

How do Chatbots work?<\/h3>\n\n\n\n

As we saw in the previous topic, chatbots<\/strong> have two operating logic based on mapping possible interactions with users. The first is based on the keywords and audience navigation pattern.<\/p>\n\n\n\n

Initially, a database is built with frequently asked questions and answers, images, links, own vocabulary, among other elements. This content is then embedded in chatbot so that it can guide the user to the solution of their specific problem. The second logic is based on artificial intelligence, as explained earlier.<\/p>\n\n\n\n

Thus, through a learning process, the software records user interactions and, based on this history, provide more accurate answers to each question. Although everything happens automatically in the tool, the secret is in the defaults. That is, in preparing content and developing chatbot information. Relatively easy to understand, isn’t it?<\/p>\n\n\n\n

What are Chatbots for?<\/h3>\n\n\n\n

With increasingly informed and demanding consumers, companies need to invest in interactive agents in their daily operations, customer communication, and sales processes. This is a fact.<\/p>\n\n\n\n

But How can Chatbots Help?<\/h2>\n\n\n\n

We will present some examples that will contribute to the understanding of their possible applications.<\/p>\n\n\n\n